Congratulations to all staff
We recently had CQC arrive for an un-announced inspection, and we are absolutely delighted to have received an overall ‘Good’ rating for the services and facilities we offer. Less than 42% of all inspected care homes in the UK achieve this high rating, so a special thanks goes to all our members of staff who have worked so hard to facilitate this.
As the owner I would like to offer my complete and absolute satisfaction over the standard of care the entire workforce provides. I am distinguishably full of admiration of everyone’s dedication, level of empathy and professionalism over the last four years since taking over ownership of the Home. The patience and composure all the staff consistently apply, irrespective of the physical & emotional hardship placed upon them day by day does not go unnoticed. Admittedly words can’t describe their courage, stamina and dedication to the cause of the elderly.
I am gratified to hear such positive comments from CQC. Please see below some quotes taken directly from the CQC report:
“Relatives had nothing but very high praise for the home. One comment was “We love it, X likes it she’s comfortable with them. If she’s a bit upset they will go and see her straight away. We love it here, we had heard a lot about this place and how good it was, they are all lovely there isn’t one of them we don’t like it’s a lovely little friendly place this.”
“A practice nurse came to see people and told us they had been coming to the home for around three years. They visited regularly as a preventive model of health care. The nurse spoke very highly of the home and said the care and service staff were giving people was of a very high standard.”
“Relatives told us how well the staff treated people. For example, one said “The care was absolutely amazing, to us the staff and residents are like family.” Another relative said on a thank you card we saw, ‘Thank you for all the care and attention you gave to X. We really appreciate the care and attention you give it softens are heart that X was so well looked after.'”
“Relatives told us the staff team and registered manager treated their family members very well and were very respectful. One relative said, “The care was absolutely amazing, to us staff and residents are like family.” Another relative said “We love it, mum likes it she’s comfortable with them if she’s a bit upset they will go and see her straightaway. We love it here, we had heard a lot about this place and how good it was, they are all really lovely there isn’t one of them we don’t like, as its small we get to know the other residents too, it’s a lovely little friendly place.”
It gives me immense satisfaction to know that the staff have the best interest of the residents and their relatives at heart. I admire the contribution they put in day after day and trust that they will continue to serve as good ambassadors to Bernash Care Home and help in our effort to build the good reputation we all deserve.
We welcome all to come and visit us and see for yourself why we are one of the best cares homes in the South West of England.
Many thanks,
Ryan Somauroo
Director